Question 1

Do you offer technical support and design assistance?

Accepted Answer

Yes, our engineering team provides comprehensive technical support and design assistance. We can collaborate with your CAD drawings or specifications to develop the optimal ceramic solution for your needs.

Question 2

What happens after delivery?

Accepted Answer

MAC offers after-sales support, so we don’t just deliver the parts — we’re available to address problems or further needs

Question 3

What is the delivery time for orders?

Accepted Answer

We offer delivery times that are 25% faster than many competitors. The exact lead time will depend on the complexity of your order, the materials used, and the required machining processes.

Question 4

What factors influence the pricing of ceramic parts?

Accepted Answer

Pricing is influenced by several factors, including the type of material (e.g., alumina, zirconia), part geometry, order quantity, finish and tolerance requirements, need for prototyping, and logistics/shipping. Our factory-direct model allows us to offer competitive pricing.

Question 5

How can I contact MAC for a quote or inquiry?

Accepted Answer

You can reach us via phone at +1 646 732 7880, email at mark@microns-ceramics.com, or send a message through our contact page on the website.

Question 6

Where are you located?

Accepted Answer

Our U.S. head office is at 39899 Balentine Drive, Suite 200, Newark, CA 94560.

Question 7

What is meant by “100% Quality Guaranteed”?

Accepted Answer

It means that every batch of ceramic parts is fully inspected. MAC provides inspection reports for all products before shipping.

Question 8

Where do you source your raw ceramic materials?

Accepted Answer

MAC sources its ceramic powders from Germany and Japan, which are known for high-purity, high-performance ceramic raw materials.

Question 9

Do you inspect and test ceramic parts?

Accepted Answer

Yes. MAC performs full inspections and provides detailed inspection reports before parts are shipped.

Question 10

What machining capabilities does MAC have?

Accepted Answer

Surface machining to refine the outside surface. 
Inside and outside machining to shape internal and external geometries. 
Profiled machining for complex / custom shapes. 
We prioritize finish processing, achieving very fine surface finishes. 
Our processing accuracy: ±0.005 mm, and surface finish (non-arbitrary) up to Ra 0.01.

Question 11

What types of ceramic materials do you offer?

Accepted Answer

MAC offers a range of technical ceramics, including Alumina (Al₂O₃), Zirconia (ZrO₂), Silicon Carbide (SiC), and Silicon Nitride (Si₃N₄).

Question 12

What kind of ceramic parts can you make?

Accepted Answer

We manufacture standard and custom components such as plates, rods, substrates, tubes, bushings, sealing rings, and structural parts.
We use various forming techniques: cold pressing, hot pressing, injection molding, followed by high-temperature sintering.

Question 13

Can I order custom-designed ceramic parts?

Accepted Answer

Yes — MAC supports custom ceramic manufacturing. You can provide drawings, and we handle everything: raw powder → forming → sintering → machining → cleaning → testing → packaging → shipping → after-sales.

Question 14

Do you offer sample production?

Accepted Answer

Yes, we explicitly support sample production so that you can test prototype parts before full-scale manufacturing.

Question 15

Who is Microns Advanced Ceramic Technology (MAC)?

Accepted Answer

Microns Advanced Ceramic Technology, LLC (MAC) is a US-based manufacturer of advanced technical ceramics. Our headquarters are in the U.S., and we operate an Asian production facility staffed with experienced R&D and manufacturing professionals.

Question 16

What are the benefits of choosing MAC for your ceramic needs?

Accepted Answer

Choosing MAC offers several advantages: Fast communication with our U.S.-based sales team, who respond within 24 hours. High-quality assurance with “100% Quality Guaranteed,” including full inspections and detailed reports before shipment. Cost advantages through direct factory sales, offering approximately 20% lower costs. Premium raw materials sourced from Germany and Japan for superior performance. High precision manufacturing with tight tolerances (accuracy of 0.005 mm) and fine surface finishes (Ra 0.01).

Frequently Asked Questions